Shipping policy

Hatchill and our shipping partners operate Saturday to Thursday. Fridays and public holidays are non-working days.

Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority

Hatchill mainly delivers your orders through a third party to ensure the timely shipping of your order.

Standard delivery within Egypt is estimated at 1–2 business days from order placement.

In the case of urgent orders, please contact our customer service and we will do our best to help you.

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order.

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 days of the first delivery attempt.

 

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In-stock orders for standard delivery within Egypt are dispatched on the same business day, followed by 1–2 business days in transit.

Custom-made Orders are fulfilled according to individual production time which is stated on the product description page.

Delivery cost is either

Calculated at check-out depending on the product and the delivery address

Quoted after order for special orders, and included on your order’s final balance

 

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Delivery Time

Delivery times are estimates measured from the date your order is placed, rather than the date of shipping. Delivery estimates are a guide and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to deliver standard Egypt orders within 1–2 business days from order placement. Business days are Saturday to Thursday, excluding public holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.